LEGAL

Privacy Policy

Last updated: June 6, 2026

Chex Grill & Wings ("Chex", "we", "us") respects your privacy. This policy explains what information we collect when you use our website and ordering apps, what we do with it, and the choices you have.

1. Information we collect

When you create an account, place an order, or contact us, we collect:

• Name, email address, and phone number

• Order history (items, totals, pickup location, timestamps)

• Saved delivery addresses, if you choose to add them

• Payment-method metadata (card brand, last four digits, expiration). Full card numbers are handled by our payment processor and never stored on our servers.

• If you grant location permission, your approximate device location to find nearby stores. We do not store this; it is used only to render the locations page.

• Usage and device data — the pages you view, taps and scrolls, and actions such as adding to cart or checking out — tied to a randomly generated device identifier and, when you are signed in, to your account. We use this only to understand how our service is used and to improve it; we do not use it for third-party advertising.

• Your IP address and the approximate location (such as city and region) we derive from it. We use this to understand where our customers are, to operate and secure the service, and to help detect and prevent fraud or abuse. We do not use it to identify you beyond these purposes.

2. How we use your information

• To prepare and fulfill your orders

• To send order confirmations, status updates, and receipts

• To respond to support inquiries

• To improve our menu, app, and operations

• To detect and prevent fraud or abuse of the service

We do not sell your personal information. We do not use your data for third-party advertising.

3. Who we share with

We share the minimum information necessary with service providers that help us run the business:

• Clover (our point-of-sale and payment processor) for payment authorization and order routing

• Email and SMS providers for transactional notifications about your orders

• Hosting and analytics infrastructure used to operate the site

We may also disclose information if required by law (subpoena, court order, or to protect our rights or the safety of others).

4. Your choices and rights

• View or edit your profile in account settings

• Add or remove saved addresses and payment methods at any time

• Delete your account from Settings → Danger Zone. This permanently removes your profile, order history, saved addresses, and payment methods.

• Opt out of promotional emails by turning off "Promotional Offers" in Settings (transactional order emails are required and cannot be disabled while you have active orders)

• Opt out of promotional text messages at any time by replying STOP to any message, or by turning off promotional texts in Settings

If you live in California, Virginia, Colorado, Connecticut, Utah, or another state with a consumer-privacy law, you may have additional rights to access or delete your data. Use the Delete Account flow in Settings, or email us if you need help.

5. Data retention

We keep your account and order history while your account is active. When you delete your account, we remove your personal information promptly, except where we are required to keep certain records (for example, tax and sales records for the period required by state law).

6. Security

Passwords are hashed with argon2id. Connections to our servers are encrypted in transit. We follow standard practices to protect your data, but no system is perfectly secure — please use a strong, unique password and let us know immediately if you believe your account has been compromised.

7. Children

Chex Grill & Wings is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us their information, contact us and we will delete it.

8. Text messages (SMS)

If you provide your mobile number, you may opt into either or both of two separate SMS programs, each with its own consent: (1) order & delivery texts — order updates, pickup and delivery notifications, and customer support; and (2) marketing & promotional texts — deals, offers, and loyalty rewards. You choose each one independently, and consent to receive marketing text messages is never a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for assistance.

We do not sell or share your mobile information or SMS opt-in consent with third parties for their own marketing purposes. Your mobile number is shared only with the messaging providers that help us deliver these texts, and only to send the messages you requested.

You can opt out at any time by replying STOP, or by turning off promotional texts in your account settings. See our Mobile Terms & Conditions for full program details.

9. Changes to this policy

We may update this policy from time to time. We will revise the "Last updated" date at the top whenever we do.

10. Contact

Questions about this policy? Reach out via your nearest Chex Grill & Wings location — phone numbers and addresses are on the Locations page.